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September 1, 2006
MFSA (Mailing and Fulfillment Service Association) would like to request your feedback regarding service inconsistencies with Bulk Mail Technicians around the country.
As many people know, postal inconsistency has been a problem in the past and, despite steps taken in recent years, has become a greater problem in recent months. This topic has been focused on at MFSA's annual conference, brought up to the MTAC (Mailers’ Technical Advisory Council) and has been an issue explored at length in Postal Points.
MFSA's comments about inconsistency in the mail verification and acceptance processes have been successful in calling the problem to the Postal Service's attention. Although the responsible managers have been working for some time to improve these processes, resistance has been given internally from both USPS HQ and field managers. Therefore, MFSA has been asked to provide examples of inconsistencies to help these managers in supporting their efforts to gain more training, employee performance evaluations and process reviews.
Please send us a detailed report if you have experienced any of the following situations with your DMU or BMEU:
- Failure to correctly apply or perform the established mail verification and acceptance procedures (whether with MERLIN or other activities)
- Failure to demonstrate awareness or understanding of the applicable standards and processes
- Inconsistencies in applying or interpreting DMM standards
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Your descriptions should be as specific as possible in order for the USPS managers to understand the deficiencies being reported, where they occurred and how to prevent their recurrence. All information provided will be confidential, if requested.
Your feedback can make a difference.
Please send all responses to Matt Foster at mfoster@algworldwide.com no later than Friday, September 8. If you would like your information to be passed on in a confidential manner, please be sure to indicate this in your reply.
Sincerely,
ALG Worldwide Logistics Management
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